Shipping policy

At Velvet Avenue, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

We currently ship throughout the United States.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Standard Shipping –  $5.99 on orders under $80
Free Shipping – We offer free shipping on orders of $80 or more

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 1–3 business days (Monday to Friday)
  • Transit Time: 5–10 business days (Monday to Friday)
  • Total Delivery Time: 6–13 business days
  • Order Cutoff Time: 5:00 PM
  • Time Zone: (EST) Eastern Standard Time – New York

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: support@velvetavenueus.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 04/01/2026)

9. Contact Information

Store name: Velvet Avenue
Company name: Norvella Digital LLC
Company Address: One West Park Road Iowa City, IA 52244
Company number: 861562

Phone: +1 (515) 302-6415
Email: support@velvetavenueus.com

Monday to Friday | 8am- 5pm EST
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.